Broadcast a Message to Agents
You can broadcast a message to agents in agent groups that you supervise. Messages are received by agents who are logged on to DTA.
- Click the Menu
button and then select Supervisor Broadcast.
- Press an arrow key on your keyboard to see the list of assigned agent groups (or type the agent group name in the To field to see a filtered list).
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- Select a target agent group. If required, include further groups in this manner.
- Type/paste the message in the Message field.
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- Click Send at the bottom of the panel.
Note: broadcast messages are not stored.
Agents in the group will see broadcast messages immediately:
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